CONDITIONS
Booking Conditions
  1. A deposit of 25% is required to reserve the property. The balance of the holiday must be paid not later than 8 weeks before the start of your holiday. If the full balance is not paid on time, the owners reserve the right to cancel the holiday booking, in which case the owners shall be entitled to damages and any other costs that the owners suffer under general principles of English contract law. If the sum is less than or equal to the deposit the owners shall retain the sum owing to us and return any balance as applicable. Bookings if made less than 8 weeks before the start of the holiday must be paid in full at the time of booking.
  2. The number of persons using the property shall not exceed the number stated in the advertising information. 
  3. The accommodation shall be for family use only, not for youth groups or other groups or student parties. Sleeping in tents or motor vehicles adjacent to the accommodation is not permitted.
  4. The Booking Conditions are personal to the hire. The hirer must not use the accommodation except for the purpose of a holiday by the hirer and their party during the holiday period, and not for any other purpose or longer periods.
  5. The owners reserve the right to ask the hirer and his or her party to leave the property (without compensation being payable to the Visitor or any member of his or her party) if this is deemed necessary by the owners where if there is a serious breach by the Hirer of the Booking conditions, or their behaviour is such as to endanger the safety of others. If any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking and pet restrictions are not observed the owners shall give the hirer an opportunity to rectify the breach and failure to do so shall entitle the owners to terminate the agreement.
  6. In addition to the cost of your holiday, the owners require a refundable security deposit of £100 to cover the cost of breakages or extra cleaning if required. If a payment is not required by the owner, it will be repaid to you at the end of the holiday. It is the hirer’s responsibility to ensure that the accommodation, furniture, fixtures, fittings and effects are left in the same state of cleanliness and order as was found at the start of the holiday. The owners reserve the right to make a charge for any extra cleaning necessary as a result of failure to comply. The owners will deduct the cost of extra cleaning and/or breakages from this amount and forward the balance to the hirer. The hirer shall be responsible for serious loss or damage which occurs to the property or its contents as a result of their negligence during their occupancy. The Visitor must allow the owner or agent to enter the accommodation to inspect the state of it, on prior appointment save in emergency when immediate access must be granted.
  7. The hirer must not use the accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to any neighbours.
  8. The hirer and his or her party must comply with any reasonable regulations relating to the accommodation of which the hirer has written notice. Such regulations may be found in the welcome folder in the accommodation, typical examples would include any local conditions waste disposal, recycling etc.
  9. Smoking is not permitted in any part of the accommodation and the hirer and any member of his or her party undertakes not to smoke inside the accommodation.
  10. The property does not permit pets of any kind and the hirer and any member of his or her party undertakes not to allow pets neither inside the property nor in the garden of the accommodation.
  11. Except as indicated below, the owners cannot be held responsible for loss or damage to any belongings, or any injury sustained by the hirer or members of his or her party during their stay at the accommodation. The owners excludes liability for loss or damage to any belongings, or for death or injury sustained to the hirer or members of his or her party during their stay at the accommodation except to the extent that such injury or loss or damage to any belongings is caused by negligence or default or breach of the owners of any duty.
  12. The hirer shall be liable for and indemnify the owners against any liabilities, damages, claims, costs, losses (whether direct or indirect and including loss of profits) and expenses incurred or paid by the owners arising from the hirer’s use or occupation of the accommodation which arise from any
  13. breach by the hirer of his or her obligations under the agreement or from any negligence or wilful default of the hirer and/or the hirer’s party.
Arrival and Departure Times
  1. Adherence to the arrival and departure times forms part of the Booking conditions and any stay that extends over this period will be subject to a charge being made for additional days. Arrival time is as stated in the hirer’s arrival instructions on the first day of the holiday and Departure time is by 10.00am on the last day of the holiday.
  2. The visitor will be issued with a set of keys to the accommodation on the first day of the holiday period and the visitor must return them as per allocated instructions on the last day of the holiday period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set.
  3. In the event that there is reason to be dissatisfied with the accommodation please contact the owners immediately so that an investigation can be carried out and remedial action taken as necessary. Under no circumstances will complaints be dealt with if received after the holiday has ended.
  4. The owners cannot accept liability for happenings outside their reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions or the owner’s negligence resulting in loss, injury or accident.
  5. The Booking Conditions relate to the Holiday Period and are not intended to create the relationship of Landlord and Tenant between the hirer and the owners. The hirer shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure.

Cancellation Conditions

If you have cause to cancel, change the dates or cut short your holiday please notify the owners immediately by telephone and then in writing.

All reservation deposits paid to the owners are non-returnable and the hirer will be liable for the full cost of the holiday if cancellation or alteration occurs UNLESS the booking office is notified as follows:
A: Up to 8 weeks before the start of the holiday. In which case the hirer will forfeit the deposit only.
B: Less than 8 weeks before the start of the holiday and it is possible for the owners to re-let the property. In which case the deposit will be forfeited. The balance will be returned to the hirer. If the property is not re-let the hirer will forfeit the full cost of the holiday.

It is recommended that the Hirer is covered by Personal Holiday Insurance.

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